Welcome to Ashfiya! These Terms and Conditions outline the rules and regulations for the use of the Ashfiya website, located at https://ashfiya.com. By accessing this website and purchasing our premium gadgets and mobile accessories, we assume you accept these terms and conditions in full. Do not continue to use Ashfiya if you do not agree to all of the terms and conditions stated on this page.
By agreeing to these Terms, you represent that you are of legal age in your state or country of residence. Ashfiya reserves the right to refuse service, terminate accounts, or cancel orders at our sole discretion. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. We are not responsible for failed deliveries resulting from incorrect contact details or shipping addresses provided by the customer.
At Ashfiya, we pride ourselves on offering 100% authentic tech products. However, we do not warrant that product descriptions or other content is completely error-free. All prices on our website are in Bangladeshi Taka (BDT) and are subject to change without prior notice. If a product is listed at an incorrect price due to a typographical error or system glitch, we reserve the right to refuse or cancel any orders placed for that product.
We offer multiple secure payment methods, including Cash on Delivery (COD), Mobile Banking (bKash, Nagad), and Card payments. For certain orders (e.g., outside Dhaka or high-value items), a partial advance payment may be required to confirm the order. Customers may request order cancellations before the product is dispatched. Once the product has been handed over to our courier partner, the order cannot be canceled. For more details on our shipping process, please review our Delivery Policy.
We strive to deliver your favorite gadgets as fast as possible. Standard delivery takes up to 24 hours inside Dhaka and 2 to 4 working days outside Dhaka. However, delivery timelines are estimates and may be subject to delays due to unforeseen circumstances such as severe weather, political unrest, or supply chain disruptions. Ashfiya will keep you updated regarding any significant delays.
Customer satisfaction is our top priority. If you receive a damaged, defective, or incorrect item, you are eligible for a replacement or refund subject to our verification. Items must be returned in their original, factory-intact condition with all accessories included. For detailed instructions on how to initiate a return, please read our complete Refund Policy
Most of the premium global brands we sell come with an official manufacturer’s warranty. Warranty claims must be made in accordance with our Warranty Policy. Physical damage, liquid damage, or unauthorized repairs will void any applicable warranties.
Your privacy is critically important to us. The submission of your personal information through our store is governed by our Privacy Policy. We collect, store, and protect your data securely and do not share it with unauthorized third parties. To understand how we handle your data, please review our comprehensive Privacy Policy.
All content included on this site, such as text, graphics, logos, images, digital downloads, and software, is the property of Ashfiya or its content suppliers and protected by international copyright laws. You may not reproduce, duplicate, copy, sell, or otherwise exploit our website or content for any commercial purpose without express written consent from us.
Customers must not misuse vouchers, promotional codes, or our return system. Any attempt to manipulate the system for unauthorized benefits, or engaging in fraudulent transactions, will result in immediate account suspension, order cancellation, and potential legal action under the laws of the People’s Republic of Bangladesh.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.
If you have any questions or need assistance, feel free to reach out to us through any of the following methods:
