Pre-Order Policy

At Ashfiya (www.ashfiya.com), we offer customers the opportunity to pre-order select upcoming or restocking products. By placing a pre-order, you agree to the terms and conditions outlined in this policy.

1. Pre-Order Process

• Customers may place a pre-order for eligible products via our website without any advance payment at the time of submission.
• Customers must provide accurate personal details, including full name, phone number, and delivery address.
• Submission of a pre-order does not constitute a confirmed order or guarantee product delivery.

2. Order Confirmation

• Once the pre-ordered product becomes available, our team will contact you via phone to confirm the order.
• You may then choose to confirm the order and proceed with delivery or cancel without any penalty.

3. Advance Payment for Deliveries Outside Dhaka

• Customers outside Dhaka city must pay a ৳200 advance as a security deposit after confirming the order.
• This deposit will be adjusted against the final amount at delivery.
• If a customer cancels after paying the advance, the amount is non-refundable—unless the cancellation is due to product unavailability from our side.

4. Cancellation Terms

• Pre-orders can be canceled any time before the confirmation call without any charges.
• Customers may also cancel the order during the confirmation call without penalty.
• However, cancellations after advance payment (for outside Dhaka) will follow the non-refundable clause in Section 3.

5. General Conditions

• Pre-order quantities are limited and subject to stock availability.
• Ashfiya reserves the right to reject or cancel any pre-order due to incorrect information or stock issues.
• We may update this policy at any time without prior notice. Please review this page periodically.

Quick Links to Our Other Policies

To ensure a fully transparent and secure shopping experience, please review our other store policies:

• Privacy Policy
• Refund Policy
• Return Policy
• Warranty Policy
• Delivery Policy