Placing an order is incredibly simple! Browse our Shop Page, select your desired premium gadgets, add them to your cart, and proceed to checkout. Fill in your delivery details and choose your preferred payment method to confirm the order.
Yes, you can cancel or modify your order before it gets shipped from our warehouse. Please contact our Customer Support team as soon as possible with your Order ID to request a change or cancellation.
Absolutely. At Ashfiya, we have a strict zero-tolerance policy against fake products. Every single gadget, TWS, and accessory we sell is 100% authentic, factory-sealed, and sourced directly from official authorized distributors. Check out our All Brands directory to see our premium lineup.
If a premium tech accessory is out of stock, you can click the “Notify Me” button on the product page. We will send you an email or SMS as soon as the item is restocked. You can also check our Pre-Order Policy to reserve upcoming gadgets.
We offer flexible and secure payment options for your convenience. We accept Cash on Delivery (COD), Mobile Banking (bKash, Nagad, Rocket), Bank Transfers, and major credit/debit cards via our secure SSL Commerce gateway.
Good news! Our Cash on Delivery (COD) service is available across all 64 districts in Bangladesh. You can inspect your parcel at your doorstep before making the final payment. (Note: A minimal advance payment may be required for large orders outside Dhaka).
During the checkout process, select bKash or Nagad as your payment method. You will be redirected to their secure payment gateway where you can safely complete the transaction using your PIN. Your payment will be verified instantly.
We ensure lightning-fast delivery! Inside Dhaka, standard delivery takes up to 24 hours. For areas outside Dhaka, it typically takes 2 to 4 business days. Please refer to our complete Delivery Policy for detailed timelines.
Our standard delivery charge is 60 BDT inside Dhaka and 120 BDT for the rest of Bangladesh. Heavy items may incur additional shipping costs, which will be calculated at checkout.
Yes, we offer express delivery within specific zones in Dhaka city for an additional fee. If you need a gadget urgently, please reach out to our customer service before placing the order to confirm express availability.
Once your order is confirmed and handed over to our courier partner, you will receive an automated SMS or email containing a unique tracking number and a link to track your parcel in real-time.
We accept returns within 72 hours of delivery if you receive a damaged, defective, or incorrect product. The item must be unused and in its original intact packaging. For a detailed guide on how to initiate a return, please visit our Return Policy and Refund Policy pages.
Once we receive and inspect the returned item at our warehouse, your refund will be processed back to your original payment method (e.g., bKash, Card, or Bank) within 7 to 10 working days.
Yes, most of our premium brands (like Anker, Apple, Baseus, etc.) come with a standard official manufacturer’s warranty. Warranty duration varies by product and is clearly stated on each product page.
Claiming a warranty is hassle-free. If your authentic product develops a manufacturing defect within the warranty period, simply contact us with your invoice. Please review our Warranty Policy for step-by-step instructions.
We are always happy to assist you! You can call or WhatsApp us at 
+880 1747 799788, or email us at 
support@ashfiya.com. You can also send us a direct message via our Contact Us page.
Our dedicated support team is available from 10:00 AM – 6:00 PM (Saturday – Thursday). We strive to respond to all emails and queries within a few hours during business days.
Our dedicated tech support team is always ready to assist you. Reach out to us for any queries regarding our premium gadgets or your order.
